CRM
The success of implementing a CRM system depends on the coherence between the customer management strategy, the organization's structure and the information systems that define the electronic infrastructure.
SuiteCRM is a powerful and innovative customer relationship management tool oriented towards understanding and anticipating their needs. It allows for a global, integrated and individualized approach that aims to increase sales by satisfying the desires and needs of current and potential customers.
Main advantages of SuiteCRM
- Reduces company costs
- Increases company sales and profits
- Saves time by automating tasks
- Increases customer loyalty rate
- Optimizes collaboration between the various services of the company
- Improves resolution of incidents or complaints
Sales
360º view of your customers
Sell proactively and recognize what matters to your accounts and contacts, where and when it matters. Know your customers inside and out with activity history. Understand what is important to your key contacts and develop strategies to consolidate your close links.
Mobile
Sell on the go and meet all your leads and opportunities, meetings, or calls – on any mobile device. Browsing more easily on mobile devices and personal computers has become easier, more intuitive, and possible from anywhere.
Email, calendar and file manager
Synchronization with Microsoft Outlook, Gmail, IBM Lotus Notes, Yahoo! Mail and IMAP based mail servers. Easy integration with Google apps (Google Docs, Google Calendar, Google Contacts) and Box.com.
Expert collaboration
Sales with the philosophy of collective involvement. Real-time connections with experts across the organization, collaborate and share winning practices to accelerate every phase of the business cycle.
Social selling
Sell based on relationships. Use social networks to expand prospecting and contact networks. Track key sales opportunities through social networking sites and respond directly from the CRM platform.
Real-time management
Real-time selling, personalized access to each deal in the pipeline. Track early indicators and changes affecting your pipeline so you can stay ahead of your forecast, spend time where it counts, and meet your sales targets.
Workflow
Sell more by automating day-to-day tasks. Automatically drive business change alerts, communicate insights to different teams, assign opportunities, and monitor activity.
Sales analysis
Customizable dashboards, reports, and dashboards provide real-time information about your pipeline, sales progress, key opportunities, and account activity. Customized reports for each user so that the sales professional is always aware of his customers’ perceptions and sales possibilities.
Data enrichment
Sell more with the possibility of adding business and contacts. Always available information about sales, customers, and opportunities.
Marketing
Multichannel Marketing
Your business across all channels. SuiteCRM supports the most varied means of dissemination, both digital and traditional, ensuring all information regarding shipments and also allows monitoring the effectiveness of all initiatives on a single platform.
Multi-touch campaigns
Always be informed about the needs and desires of your customers. Event information and prospecting activities allow you to identify opportunities and engage your potential customers in your business.
Customer prospecting and segmentation
Customize shipments by identifying key segments and targets and perspectives with comprehensive reports. Information from multiple channels to focus marketing on the best prospects. The result is an improvement in customer relationships.
Lead Tracking
Without any effort, it is possible to put practical knowledge in the hands of the sales organization. Coordinate multi-touch processes and track and monitor lead activity throughout the sales pipeline.
Closed Loop Intelligence
Close the loop to see the results of different channels, messages, campaigns, leads and accounts. Use campaign reports to monitor marketing spend and return on campaigns. Liaise with sales and management by leveraging insight to better adapt and improve.
Support
Customer activity history
Get to know your customers inside and out with a 360º view of your business. SuiteCRM offers the possibility to obtain the most relevant information from each customer in a single view. Dedicate more time to your customers’ requests and less time searching for basic information and updating data.
Social service
Provide a proactive service. Find out what your customers think about you, and prepare the best way to act. Keep up to date and in tune with the most significant themes and approaches to the needs and desires of your customers.
Incident and defect management
Monitor customer processes centrally, allowing a detailed history of each order and alerts for each account. Close the loop using integrated tools. Track effectiveness on a case-by-case basis, including response time to ensure customer satisfaction.
Knowledge base
Provide a more efficient, more effective, and more transparent service, providing accurate information about the ranking, business technical, and sales channels. Boost quick access to the answers you need.
Expert collaboration
Specialized service supported by collective involvement. Collaborate with experts in real-time through expert support and technical organization. Get quick responses, share documents and videos, and collaborate in real-time based on best practices.
Inbound routing and workflow management
More effective and faster responses by processing calls and emails to the person directly responsible for the service. Proactively address issues and eliminate referrals by monitoring and prioritizing customer activity. Increase customer satisfaction by transforming all your channels into support channels.
Self-service
Decrease support costs, enabling your customers to automatically search for solutions. Allow your customers access to specialized consultants for fast and effective support.
Analytical support and services
Reports and dashboards allow you to receive real-time information about all your customers’ activities. Track responsiveness and resolution time, team performance, and overall customer satisfaction.
