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With a quick view on the customer and real-time collaboration you can achieve extraordinary results using this platform.
The alliance with top partners is crucial to meet the expectations of your company and those of your customers and employees.

 

HISTORY CUSTOMER ACTIVITY

Know your customers inside and out with a view of 306º on their activity.
SugarCRM offers the possibility to obtain the most relevant information of each customer in a single view. Spend more time dealing with the requests from your customers and less time in seeking basic information and data update.
 

SOCIAL SERVICE

Provide a proactive service. 
Learn your customer's opinion about you, and prepare the best course of action. Keep up to date and in tune with the issues and most significant approaches to the needs and desires of your customers.

OCCURRENCES AND DEFECTS MANAGEMENT

To monitor the processes from customers centrally, enabling a detailed history of each application and alerts for each account. Closing the cycle using integrated tools. Monitor the effectiveness of each case, including the response time in order to ensure customer satisfaction.
 

KNOWLEDGE BASE

Provide a more efficient, more effective and more transparent service, providing accurate information about ranking, business techniques and sales channels. Enhancing quick access to the answers you need.
 

EXPERT COLLABORATION

Specialized service supported by collective involvement. Cooperate with experts in real-time through specialized support and technical organization. Get quick answers, share documents and videos and collaborate in real time anchored in the best practices.
 

INBOUND ROUTING AND WORKFLOW MANAGEMENT

More effective and faster responses by the handling of calls and emails by the direct responsible of the service. Address issues proactively and eliminate redirections, monitoring and prioritizing client activity. Increase your customer's satisfaction by transforming all its channels into support channels.

SELF-SERVICE

Reduce support costs, by enabling its clients to automatic searching for solutions.
Allow customer’s access to specialized consultants for a quick and effective support.
 

SUPPORT AND ANALYTICAL SERVICES

Reports and dashboards allow you to receive real-time information on all customer activity. Follow the response and resolution time, work teams performance and overall customer satisfaction.

 


NKA is a technology and consulting company which was born to keep up with market evolution in a constant process of innovation.



NKA

  • Travessa José António Cruz, n.º 5
  • 4715-343 Braga | PORTUGAL
  • +351 253 278 646
  • geral@nka.pt

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