The successful implementation of a CRM system depends on the consistency between the customer management strategy, organization structure and information systems which defines the electronic infrastructure.
SugarCRM is a powerful and innovative tool for the relationship management with clients, oriented to the knowledge and anticipation of their needs. Allows a global, integrated and individualized approach that aims to increase sales through the fulfilment of wishes and needs of current and prospect customers.
Main advantages of SugarCRM:
- Reduces the company's costs
- Increases sales and company profits
- Increases customers loyalty rate
- It saves time by automating tasks
- Optimizes collaboration between the various services of the company
- Improves the resolution of incidents or complaints
