Quality policy
The management of NKA publicly declares its commitments, thus establishing its Quality Policy, which aims to continuously promote a culture of quality in order to achieve a position of reference in the national and international market through the following guidelines:
Promote customer and stakeholder satisfaction
- Fulfilling the agreed requirements and promoting a partnership relationship;
- Make a difference in the quality, execution and image, guaranteeing an efficient response to requests.
Ensuring continuous improvement of the organization
- Promoting an efficient internal organization, with high levels of service quality;
- Fulfilling contractually or legally established requirements;
- Keep the business within the main activity.
Ensure as human resources of human resources
- Promoting the increase in the skills of employees, necessary and appropriate to “know-how”;
- Ensuring the updating and continuous information of the human structure, enhancing motivation and better performances.
Ensuring the economic sustainability of the organization
- Ensure financial and economic sustainability;
- Promoting the systematic monitoring of its operational performance.
